Frequently Asked Questions

Orders & Shipping

Where do you ship to?

We ship to the UK, across the EU, and internationally to countries including the US, Canada, Australia, Japan, and more. If you're unsure whether we deliver to your location, feel free to get in touch.

How long will my order take to arrive?

UK orders are sent via Standard or Express shipping. International and EU orders are sent via Standard International shipping. Delivery times vary by destination — you'll see estimated delivery times at checkout.

How do I track my order?

Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow your parcel every step of the way.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you're not happy with your purchase, you can return it within 30 days of receiving it, provided the item is in its original condition with tags and packaging intact.

How do I start a return?

To initiate a return, please contact us first — do not send items back without requesting a return. Once approved, we'll send you a return shipping label and instructions. Items sent back without prior authorisation will not be accepted.

Are there any items I can't return?

Yes, the following items are non-returnable: perishable goods, custom or personalised products, personal care items, hazardous materials, sale items, and gift cards.

When will I receive my refund?

Once we've received and inspected your return, we'll process your refund within 10 business days. If you haven't received it after 15 business days, please don't hesitate to contact us.

What if my item arrives damaged or faulty?

We're sorry to hear that! Please contact us as soon as possible with details and photos of the issue, and we'll make it right.

Products

What kinds of products do you sell?

Oddly Brilliant stocks a wide and ever-growing range of products across fitness, home & kitchen, tech gadgets, pet accessories, beauty, outdoor gear, and lifestyle essentials. We're always adding new finds, so check back often!

Are your products good quality?

Absolutely. Every product we stock is carefully selected for its quality, usefulness, and that signature Oddly Brilliant factor. We only sell things we'd be happy to use ourselves.

Getting in Touch

How can I contact you?

You can reach us via our Contact page. We aim to respond to all enquiries promptly and will always do our best to help.